SHIPPING & RETURNS

SHIPPING POLICY

UK Customers:

Enjoy free delivery on all orders over £120.

Shipping Methods & Delivery Times:

All wigs are available by preorder only and must be arranged through email. Once your order is confirmed and payment is received, we will provide full shipping details.

For UK orders, delivery typically takes up to 7 working days from the date your order is confirmed.
Please note that delivery times may vary depending on your location and factors such as public holidays or weather disruptions.

International Shipping:
We welcome international orders! Shipping costs and delivery times will be provided once your order is confirmed via email, based on your destination.

International orders may be subject to customs fees, import taxes, or duties, which are the responsibility of the customer.
We use reliable shipping carriers to ensure safe and timely international delivery.

RETURNS & EXCHANGE POLICY

We take great pride in the quality of our wigs and hair products. If you experience any issues with your order, please contact us via email and allow up to 5 working days for a response.

Please note:

We do not accept returns, exchanges, or refunds on hair products that have been altered, disassembled, worn, or used in any way.
If the product is returned in its original, unused condition, a full refund will be issued upon inspection.
Customers are responsible for return shipping costs.

After inspection, if the returned item does not meet our quality standards, the product will be returned to you and no refund will be issued.

Damaged or Defective Products:
If your item arrives damaged or defective, please contact us immediately. We may request photo evidence or additional documentation to process your claim.
Depending on the situation, we will issue either a replacement or a full refund.